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Conflict Management & Behaviour that Challenges

Conflict Management & Behaviour that Challenges

Duration: 1/2 Day course

Location: Glasgow & throughout UK if required (provided min. numbers are met)

Entry Requirements: There are no formal entry requirements for this course

This course is designed for anyone who is working in an environment where they have direct contact with the public, or where internal conflict may arise.

On completion of the training candidates will be able to apply their newly gained knowledge and skills to avoid conflict, manage it, reduce the negative effects, resolve the conflict and progress towards a working environment free from violence.

The course will include:

  • Communication techniques
  • Recognising the escalation of violence
  • Break away techniques
  • Personal safety routines
  • Managing challenging behaviour

This course takes place in our Glasgow Training centre, although we are also able to offer these courses throughout Scotland and the rest of the UK (provided that minimum numbers are met.)

Call us on 0141 427 9411 or email us at to confirm availability of places before booking
£60.00 including VAT (£50.00 ex VAT)

To see where and when the next Conflict Management & Behaviour that Challenges course takes place please visit our Short Course Calendar.

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